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- A secure and user-friendly payment app within 6 months
- An organization-wide digital transformation
- Paying via the InsingerGilissen app complies with strict PSD2 regulation
Best Private Bank in the Netherlands
InsingerGilissen Bankiers N.V. - a leading custodian and private bank - guides and unburdens its clients in making important wealth decisions at every stage of their lives. InsingerGilissen strives for excellence in everything and in 2019 won the prestigious IEX Gouden Stier 'Best Private Bank in the Netherlands' for the second year in a row.
Move is guiding InsingerGilissen towards digital excellence. A company-wide transformation, in which digital tools are an increasingly prominent addition to the traditionally highly personal relationship between banker and client. The first feat is the brand new Android and iOS app, with a secure and user-friendly payment option as its most important new feature.
Speed and security in a complex umbrella
"The stakes are high" in the world of private banking. Integrity is a given, security an absolute prerequisite, performance a requirement and complexity a given. So too when developing new digital services, such as the updated app.
In addition to the usual security and privacy requirements, the required migration of sensitive user data from the old app and the integration with a complicated mesh of (third party) systems increased the complexity of the project considerably. Not only did we provide a safe and solid migration and integration, we also implemented an additional layer of security. Obviously while maintaining performance, for an optimal user experience.
A series of comprehensive security assessments by multiple specialist firms confirmed our "security by design" approach: the app meets the very highest security requirements.
An organization-wide digital transformation
Where traditionally a customer would call her or his banker to perform a transaction for a large purchase, for example, this has been deemed unsafe since the introduction of PSD2. Payment via the InsingerGilissen app does comply with strict PSD2 regulation.
The new app is driving an organization-wide transformation. This also demands a lot from the employees. To ensure a smooth transition, we therefore organized together with InsingerGilissen several collective (walk-in) sessions and demos for all stakeholders, but especially for those who have direct customer contact.
A phased release allowed employees and selected customers to test the app extensively, and then achieve a smooth rollout to the entire customer base. In this way, we created a dedicated group of ambassadors even before the release, who could immediately be used as internal and external sources of information and promoters.