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- The app has already been downloaded more than 611,000 times
- 32,000 users per month
- 350,000 unique visitors per month to the website
The most complete airport app
Dallas Fort Worth International Airport (DFW Airport) is among the top five airports with the busiest air traffic in the world. In addition, DFW Airport has been in the top 15 busiest airports in the world for years when it comes to passenger numbers. Not surprisingly, the airport was named "2019 Airport of the Year" by Air Transport World (ATW). This award recognizes DFW's innovation in providing a world-class customer experience, global leadership in sustainability and excellent collaboration with airlines, among others. They also work extensively with local communities to further develop the economic benefits of aviation in the Dallas Fort Worth region.
With more than 73 million passengers, DFW Airport wants to provide everyone with the smoothest and most enjoyable trip possible. A digital solution can be of essential value in this endeavor. DFW Airport invited Move to the always warm and welcoming Dallas, Texas. This is where the foundation of the project was laid. The goal of the project? In addition to a new website, develop an Android and iOS mobile app that makes traveling to and through DFW Airport as enjoyable as possible. A digital experience that starts at the traveler's home.
Digital flight experience
We have been a partner of DFW Airport since 2015. After successfully integrating the DAP, several features have been added over time. Today, the digital flight experience is complete with a new web environment that integrates seamlessly with the DFW Airport app. Both the iOS, Android and web environments are managed in the same CMS system. This makes content easy for the airport to manage and passengers have an uncluttered interface, regardless of the defice being used.
Your journey begins at home
As soon as the flight is booked, passengers can already view flight status and information. But it doesn't stop there. The app allows users to plan the entire trip from departure to landing. From the moment of booking to arriving at the destination, the platform ensures a seamless travel experience
Reserve and pay for parking
DFW Prepaid Parking in the app allows travelers to reserve and pay for parking spaces prior to their visit. Saving time and money thanks to discounts in the app. Once reserving a parking spot, users can use their Toll Tag or digital QR code to enter DFW Parking.
DFW Airport is the first airport to implement a fully native payment option for its users. Unlike a flow where users are redirected to an external website for payment, users experience a smooth and uninterrupted flow in the DFW Airport app. Safe and efficient. Once passengers have parked their car, they can save the parking spot in the app and continue their way to the security checkpoints.
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Optimal travel experience with minimal waiting time
It can still sometimes happen that passengers unexpectedly find themselves in long lines at security checkpoints. Not ideal if you want to get to the gate on time without rushing. However, the fact that your checkpoint is very busy at that time does not necessarily mean anything about the other checkpoints.
For that reason, we developed "live security checkpoint wait times" with DFW Airport. In this way, app users can determine whether the nearest checkpoint is actually the fastest choice. DFW Airport is the first airport with live wait times for all checkpoints and all lanes. Once passengers are past customs, they can fully enjoy everything DFW has to offer, including its many stores and restaurants.
More than 32,000 monthly active users
DFW Airport's website and app have proven to be relevant channels that maximize the interaction between DFW Airport and its passengers. The app has been downloaded more than 611,000 times and is actively used on average by more than 32,000 passengers each month. In addition, the website is visited by more than 350,000 people monthly. We are very proud of the smooth and pleasant cooperation between DFW Airport and Move. Together, we continue to continuously work on further improvements to provide DFW its travelers with the most enjoyable trip possible.
The latest version of the app includes a prediction of expected wait times at the checkpoint in addition to live wait times. This way, passengers know approximately how long they will have to wait when they get in line. For an optimal travel experience, in addition to the prediction of the expected wait time, we also give you a recommendation of the checkpoint with the least wait time. In doing so, we advise you the best time to arrive at this checkpoint. This way the waiting time will be kept to a minimum and your trip will run as smoothly as possible. This recommendation is available 24 hours in advance. So you can step out the door carefree, to start a relaxing journey to your destination.
Pre-order at your favorite restaurant
Travelers often like to grab a bite to eat before departure. With 'Mobile Food Ordering' in the DFW Airport app, passengers can pre-order their food and pay directly. Users can choose their favorite meal from a list of restaurants connected to Grab's infrastructure. Once the order is successful, it is just a matter of picking it up at the 'Mobile food ordering' counter. So this way, users no longer have to stand in line at the restaurant and can take the order with them. This is also perfectly in line with the current social distancing measures used worldwide regarding COVID-19. Finding a specific restaurant? That need not be a problem either, thanks to Indoor wayfinding and positioning in the app.
Navigation in the airport
Finding your way around an airport of more than 40 square miles can be quite a challenge. Fortunately, passengers can take advantage of indoor wayfinding and positioning in the DFW Airport app. Users can easily navigate their way through the airport using comprehensive turn-by-turn directions.