Digital infrastructure can fragment and quickly becomes obsolete. 

Airports and airlines often work with a multitude of separate platforms, systems and applications. This results in a fragmented user experience which is characterised by multiple accounts, logins and difficult-to-access software and data silos.

Larger platforms in particular can quickly become outdated, and so require more time-consuming and expensive maintenance. They also struggle with processing large data streams and complex tasks, with increased compliance issues and cyber security risks as a result.

Travelers are increasingly demanding a higher quality travel experience

Today’s travellers want to be informed, inspired and fully taken care of throughout every stage of their journey, in way that’s truly convenient for them. They want effortless access to a wide range of information and versatile services at any given time.

The app is convenient and easy to use. I travel frequently and always use this service at CLT Airport. It’s a time saving feature that allows me to prepare each of my travel experiences whether I’m travelling for business or leisure.

The mobile channel plays a critical role in fulfilling these demands. Travellers turn to their phones for information about flights, departure times, aircrafts and check-in desks. They also use them to find (tax-free) shops and restaurants, locate their luggage, hail taxis and find suitable parking spaces.

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Bring contact instances and travel experiences together with our DAP

Consolidating your digital infrastructure with the data it receives gives you deeper insights into traveller needs. By integrating all channels and touchpoints, you can respond more effectively to these needs and offer a completely new travel experience.

"We really see great value in how our passengers use the parking reservation system. Both for the passenger experience and for our revenues. Move has done a great job on integrating the parking reservation into our Digital Airport Platform."TED KAPLAN Chief Business & Innovation Officer Charlotte Douglas International Airport‍

This intelligent, unparalleled air travel experience allows you to provide users with the best possible service at all times. Airports and airlines that can consistently offer it will enjoy appreciation and loyalty from discerning travellers.